topic Re: Cannot Roll Data from Piggy Bank in Sky Mobile

Cannot Roll Data from Piggy Bank

tcbigguns — Sun, 20 Oct 2024 18:00:19 GMT

Hi - I've not been able to roll data back since Wednesday last week. I called Sky and they said someone will look into the issue for me.

I'm in Spain on holiday and can't use my phone when I'm out. I have tried calling sky but the numbers go to a strange crackling sound!!

if anyone could escalate this, I'd really appreciate it.

Re: Cannot Roll Data from Piggy Bank

caesarome — Sun, 20 Oct 2024 18:22:54 GMT

@tcbigguns

What is happening when you try to roll same data from your piggybank and have you managed to do this prior to this issue ?

Re: Cannot Roll Data from Piggy Bank

tcbigguns — Sun, 20 Oct 2024 18:30:28 GMT

Hi,

yes I do it monthly / regularly.

the data comes off the total and doesn't load onto my number, my balance stays at 0.

I have 4 numbers and none of them are working for any of them.

Re: Cannot Roll Data from Piggy Bank

caesarome — Sun, 20 Oct 2024 18:39:51 GMT

@tcbigguns

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Cannot Roll Data from Piggy Bank

Mr+Flibbles+86 — Mon, 21 Oct 2024 07:48:28 GMT

Thanks for escalating this. We’ve sent an invite to @tcbigguns to chat.

Re: Cannot Roll Data from Piggy Bank

tcbigguns — Tue, 22 Oct 2024 15:46:02 GMT

Still no further, 7 days without internae. Nobody has made contact once to keep me up to date. Shocking service

Re: Cannot Roll Data from Piggy Bank

63johnw — Tue, 22 Oct 2024 15:47:16 GMT

Hi @tcbigguns did you respond to the chat bubble on here ? What did they say ?

Re: Cannot Roll Data from Piggy Bank

SniperMonkey — Tue, 22 Oct 2024 17:44:17 GMT

This has been happening to me for months. I can't roll data to my sim using WiFi or anything.

they don't have a fix. I've had hours on the phone where they escalate it and I still haven't heard back from 2 months ago.

Re: Cannot Roll Data from Piggy Bank

tcbigguns — Tue, 22 Oct 2024 19:31:54 GMT

Oh Jeez, that doesn't fill me with any confidence. I've been told that it's being reviewed daily... and the cause is from a boost on my acct.

Re: Cannot Roll Data from Piggy Bank

SniperMonkey — Tue, 22 Oct 2024 21:24:13 GMT

They're clueless. They told me it was a boost on mine, next time it was because there was a debt on my account even though I've never missed a payment and they confirmed that upon inspection.

the sooner I can leave, the better.

Re: Cannot Roll Data from Piggy Bank

Daniel0210 — Wed, 23 Oct 2024 10:14:54 GMT

I've just successfully moved 3GB of data to my sons mobile and then 3GB to my own mobile. Within 30 seconds had two emails acknowledging the transactions.

Re: Cannot Roll Data from Piggy Bank

Kelsingra — Wed, 23 Oct 2024 11:32:28 GMT

Hey @SniperMonkey

Thanks for using the Sky Community! I'm really sorry to hear that you too have issues rolling piggybank data for a time now.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back when you can. You're looking for the chat bubble in the bottom corner of the thread.
You can read more information about this service here:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot Roll Data from Piggy Bank

Lisa-P1987 — Wed, 23 Oct 2024 11:43:36 GMT

Thanks for escalating this. We’ve sent SniperMonkey an invite to chat.

Re: Cannot Roll Data from Piggy Bank

tcbigguns — Wed, 23 Oct 2024 12:01:24 GMT

Just had an update, it's been fixed! Just checking when my lost 60gb will be restored now.

Re: Cannot Roll Data from Piggy Bank

MaC18 — Mon, 28 Oct 2024 13:59:49 GMT

I had EXACTLY the same issues when in Spain last week. Left without data for 4 days and could not speak on phone due to crackling. Chat ppl didn't help.

Back in UK now and still cannot roll data.

How did you get this resolved please?

Re: Cannot Roll Data from Piggy Bank

Snorkel1974 — Thu, 13 Feb 2025 21:28:14 GMT

I'm having issues rolling data to my daughter and Wife's Sims on both the app and website. Daughter is due to go Skiing in 24hrs and she needs this Data.

how do I get this solved ASAP this is ludicrous.....

not the first time it's happened l, but this time it's important it's sorted.

Re: Cannot Roll Data from Piggy Bank

tcbigguns — Thu, 13 Feb 2025 22:42:17 GMT

Good luck, it took weeks for them to sort mine. Crate a new thread rather than replying to this resolved thread which I created a few months back.

In the meantime Id suggest buying an international roaming esim, as long as the phone is unlocked.

wish you luck!