https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap-problem-not-coming-up/m-p/4794799#M228431 <P>Hello, I have been getting letters, emails and texts from sky saying I'm eligible for a phone swap on my contract however when I go onto my account on the app it says I'm not eligible.&nbsp;<BR /><BR /></P><P>does anyone know why this could be? I'm very confused!</P> Wed, 23 Oct 2024 08:53:31 GMT HollyAprilx 2024-10-23T08:53:31Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap-problem-not-coming-up/m-p/4794799#M228431 <P>Hello, I have been getting letters, emails and texts from sky saying I'm eligible for a phone swap on my contract however when I go onto my account on the app it says I'm not eligible.&nbsp;<BR /><BR /></P><P>does anyone know why this could be? I'm very confused!</P> Wed, 23 Oct 2024 08:53:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap-problem-not-coming-up/m-p/4794799#M228431 HollyAprilx 2024-10-23T08:53:31Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap-problem-not-coming-up/m-p/4794813#M228433 <P>Call Sky on 150 - if you can swap (which can be done any time after 31 days or before your contract ends) then they can process it for you.</P> Wed, 23 Oct 2024 09:03:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-swap-problem-not-coming-up/m-p/4794813#M228433 PandJ2020 2024-10-23T09:03:16Z