https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-not-received/m-p/4794539#M228404 <P>I returned my old phone using the packaging and return label I received my new phone in. &nbsp;I have had 2emails saying it has not been received. &nbsp;I have proof of posting. &nbsp;I rang when I got the first email saying they had not received it and was assured everything wasokay but now I have had a further email saying still not received. &nbsp;HELP please. &nbsp;</P> Tue, 22 Oct 2024 22:31:26 GMT -54granny 2024-10-22T22:31:26Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-not-received/m-p/4794539#M228404 <P>I returned my old phone using the packaging and return label I received my new phone in. &nbsp;I have had 2emails saying it has not been received. &nbsp;I have proof of posting. &nbsp;I rang when I got the first email saying they had not received it and was assured everything wasokay but now I have had a further email saying still not received. &nbsp;HELP please. &nbsp;</P> Tue, 22 Oct 2024 22:31:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-not-received/m-p/4794539#M228404 -54granny 2024-10-22T22:31:26Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-not-received/m-p/4794630#M228409 <P>As you have proof of posting you should be fine as it take the company that handles the returns 2-3 weeks to process&nbsp;returned deliveries such as yours. Should you receive another delivery you might need to call them again.</P> Wed, 23 Oct 2024 04:35:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap-not-received/m-p/4794630#M228409 caesarome 2024-10-23T04:35:25Z