Sky Mobile Ire Lost 5G and really any data on phone. Followed instructions about network settings.

cormac87 — Tue, 22 Oct 2024 11:47:11 GMT

Hi folks

I noticed yesterday that when on 5G I wasnt actually able to use internet or data. Nothing would send and nothing would load on 5G. Today that extended to all data services be it 4G, 3G etc.

I followed the instructions for reconnecting such as resetting mobile data and I have tried to re add the access points thing as per the advice online but nothing, that wont even add never mind work. Using a Samsung S24 so not an old phone.

A bit desperate here as this phone is really my main point of contact with a very ill family member.

Can anyone help??. Worst come to the worst any idea how much it costs to get out of this €15 "lifetime" deal.

Re: Sky Mobile Ire Lost 5G and really any data on phone. Followed instructions about network setting

caesarome — Tue, 22 Oct 2024 12:42:13 GMT

@cormac87

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not you could try ordering a replacement sim incase the one you have is faulty so if this link doesn't work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

You will have to contact Sky, perhaps via social media as there are links t the bottom to their sites.

topic Sky Mobile Ire Lost 5G and really any data on phone. Followed instructions about network settings. in Sky Mobile

Sky Mobile Ire Lost 5G and really any data on phone. Followed instructions about network settings.

Re: Sky Mobile Ire Lost 5G and really any data on phone. Followed instructions about network setting