topic Re: Returned device a week ago, but acknowledged yet. in Sky Mobile

Returned device a week ago, but acknowledged yet.

Pavan09 — Tue, 22 Oct 2024 10:46:09 GMT

I returned my device a week ago through 24h fast post, but I didn't get any response for it yet, did they recieved it or not, and also about my refund.

I know refund may take time, but need to is it reached or not, even customer care don't know.

Don't know why customer care is there.

Re: Returned device a week ago, but acknowledged yet.

Daniel0210 — Tue, 22 Oct 2024 10:51:02 GMT

@Pavan09

If this was part of a swap it takes a while for the returned device to be received, processed, checked for damage and faults and then valued.

As we are customers here we don't know what the refund was for.

Re: Returned device a week ago, but acknowledged yet.

Pavan09 — Tue, 22 Oct 2024 11:02:45 GMT

It was not about swap, I returned a new device with in a week, just need to know did they recieved it or not.

Re: Returned device a week ago, but acknowledged yet.

Daniel0210 — Tue, 22 Oct 2024 11:16:50 GMT

@Pavan09

Thanks for clarifying that. I would just keep your proof of posting indefinitely in case Sky message you to say it hasn't been received.