topic Re: "Your services are currently being restricted" in Sky Mobile

"Your services are currently being restricted"

Wurst1 — Sun, 08 Sep 2024 23:35:43 GMT

Logged into my Sky account, and wanted to check I was eligible for upgrade (I should be) in advance of the iPhone 16 pre-orders starting on Friday.

On my landing page it says, "You can now upgrade" next to my device.

I clicked "Manage device", then clicked on "Start upgrade".

I then get taken to an error page which says...

"Your services are currently being restricted. There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions."

There's a button on the same page which says "Reinstate your services".

When I click "Reinstate my services" I then get another error page saying...

"THIS PAGE IS RESTRICTED"

As far as I know there are no restrictions - my bill is paid and up to date (never missed a payment) and I can make/receive calls etc.

Can anyone from Sky get in touch via PM to try and resolve this? Thanks.

Re: "Your services are currently being restricted"

caesarome — Mon, 09 Sep 2024 04:34:32 GMT

@Wurst1 wrote:

Can anyone from Sky get in touch via PM to try and resolve this? Thanks.

@Wurst1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: "Your services are currently being restricted"

Mr+Flibbles+86 — Mon, 09 Sep 2024 08:21:18 GMT

Thanks for escalating this. We’ve sent an invite to @Wurst1 to chat.

Re: "Your services are currently being restricted"

Wurst1 — Mon, 09 Sep 2024 16:41:06 GMT

Well it seems to have resolved itself. I suspect it was Sky updating their systems at an early hour like a lot of companies do. All seems to be working OK again. Thank you to those who replied.

Re: "Your services are currently being restricted"

LAF311023 — Mon, 21 Oct 2024 18:47:06 GMT

I have spoken to Sky twice today regarding this issue, was told it would be sorted by mid afternoon, still cannot access accessories shop. I am very annoyed as I always pay my bill and I wonder if this will be affecting my credit score?

Re: "Your services are currently being restricted"

LAF311023 — Mon, 21 Oct 2024 18:48:05 GMT

@Wurst1

Re: "Your services are currently being restricted"

caesarome — Mon, 21 Oct 2024 18:48:23 GMT

@LAF311023 wrote:

still cannot access accessories shop. I am very annoyed as I always pay my bill and I wonder if this will be affecting my credit score?

Not being able to access part of the Sky website isn't going to have any affect on your credit score.

Re: "Your services are currently being restricted"

LAF311023 — Mon, 21 Oct 2024 19:02:35 GMT

I am aware of that, what I meant was if they are saying I owe money, could that lead to an impact on the credit score.

Re: "Your services are currently being restricted"

caesarome — Mon, 21 Oct 2024 19:10:10 GMT

@LAF311023 wrote:

what I meant was if they are saying I owe money, could that lead to an impact on the credit score.

Do you owe them money, can you view your mobile bill ?

Re: "Your services are currently being restricted"

LAF311023 — Mon, 21 Oct 2024 19:13:58 GMT

I am up to date with all payments. Always have been.

Re: "Your services are currently being restricted"

caesarome — Mon, 21 Oct 2024 19:24:05 GMT

Then there will be no impact on your credit score.

Re: "Your services are currently being restricted"

Sohal — Mon, 23 Jun 2025 10:44:07 GMT

I am having the same issue.

All bills paid on time via direct debit.

Please help !

Thanks

Re: "Your services are currently being restricted"

caesarome — Mon, 23 Jun 2025 12:14:55 GMT

@Sohal

Can you explain what your issue is and is your Sky Mobile not restricted in any way ?

Re: "Your services are currently being restricted"

Sohal — Mon, 23 Jun 2025 12:40:32 GMT

Forgot to mention i never use the sim. The iPad is got the sim with us always connected to WiFi at home.

Re: "Your services are currently being restricted"

caesarome — Mon, 23 Jun 2025 12:48:56 GMT

@Sohal

@caesarome wrote:

@Sohal

Can you explain what your issue is and is your Sky Mobile not restricted in any way ?

Re: "Your services are currently being restricted"

EmmaSC — Wed, 25 Jun 2025 14:02:17 GMT

Hello
I have this issue also - all my bills are up to date. Can you help?

Re: "Your services are currently being restricted"

Pammy3 — Thu, 26 Jun 2025 06:48:26 GMT

Hi wurst1

Did your account restricted problem just resolve itself? That's great for you, however mines been on for months. Numerous phone calls and email, it's still there

I pay DD, so I owe nothing.. very frustrating

Re: "Your services are currently being restricted"

caesarome — Thu, 26 Jun 2025 08:36:53 GMT

@EmmaSC @Pammy3

Is your Sky mobile working without any issues ?

Re: "Your services are currently being restricted"

Pammy3 — Thu, 26 Jun 2025 13:46:21 GMT

Yes it is x

Re: "Your services are currently being restricted"

Sohal — Thu, 26 Jun 2025 13:56:36 GMT

Mine is ok now. Thanks to all