topic Re: SCAM in Sky Mobile

SCAM

ajax10 — Mon, 21 Oct 2024 14:30:27 GMT

First time caller please be gentle. I have raised a complaint with SKY on this matter today.

As far as sky is concerned their is nothing they can do these are happening on a regular basis(weekly) I recognise a scam call, I block a scam call and of course the number changes, I recognise a scam call I block a scam call the number changes a pattern is forming?

Of course SKY admits there is nothing they can do I have been a sky customer of some 23years.

Does anyone please have any idea as SKY IS being reactive and not proactive is there a Government Department or Public Authority I can complain to about sky I acn find nothing to help me move on with this any idea will be most welcome?

Thank you

Re: SCAM

Daniel0210 — Mon, 21 Oct 2024 14:35:42 GMT

@ajax10

Unfortunately there is nothing Sky can do to prevent scammers either calling you from a PAYG mobile or spoofing a number before calling you.

See Skys advice on the forum albeit from 4 years ago

https://helpforum.sky.com/t5/Broadband/Help-with-scam-calls-texts-amp-emails/m-p/3437640#M345396

Re: SCAM

PandJ2020 — Mon, 21 Oct 2024 14:35:35 GMT

The IETF is apparently working on it: https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/phone-spoof-scam/

And here: https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/call-for-input-options-to-address-mobile-spoofing/

Re: SCAM

ajax10 — Mon, 21 Oct 2024 14:46:10 GMT

Hi @Daniel0210 Thank you for your prompt response

Re: SCAM

ajax10 — Mon, 21 Oct 2024 14:56:15 GMT

@PandJ2020 Hi again Thank you for your prompt response also your 2 Links in particular the second. Interesting that ofcom is Involved as well?

SKY is still and I guess will continue to be reactive and not proactive? wonder why?

Thank you

Re: SCAM

PandJ2020 — Mon, 21 Oct 2024 15:34:12 GMT

@ajax10 wrote:
SKY is still and I guess will continue to be reactive and not proactive? wonder why?

As already noted there's very little they can do other than provide advisories.

Re: SCAM

ajax10 — Mon, 21 Oct 2024 19:49:46 GMT

@PandJ20 thanks for reply, read those two helpful links I think a word to OFCOM AM. Are the reply's in the forum kept or time sensitive please?

Re: SCAM

TimmyBGood — Mon, 21 Oct 2024 20:28:32 GMT

@ajax10

https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/tackling-scam-calls-and-texts/

Re: SCAM

ajax10 — Tue, 22 Oct 2024 12:21:30 GMT

@TimmyBGood thanks for link

Re: SCAM

ajax10 — Tue, 22 Oct 2024 12:46:00 GMT

@TimmyBGood Vgood link 😳😳 suppose must get out more if I read ofcom over Breakfast?? At least I must b normal I answered no to nearly all questions Unfortunately, really the only plus the scam failed All Beware!!!! It is very easy .

again Sky is being reactive?
according to ofcom which I recommend as a Breakfast read there is a lot more Every one can do