topic Re: Cannot Register on Mobile Network in Sky Mobile

Cannot Register on Mobile Network

Kildaredd — Mon, 21 Oct 2024 09:22:40 GMT

I've activated my sim card but I can't register on the SKY mobile network. It keeps saying try again later and online I'm being redicated to the site but noting shows up

Re: Cannot Register on Mobile Network

caesarome — Mon, 21 Oct 2024 09:25:31 GMT

I'm not quite following what is happening.

Can you not access your online Sky account or does the sim not connect to

the Sky network ?

Re: Cannot Register on Mobile Network

Kildaredd — Mon, 21 Oct 2024 11:21:40 GMT

Apologies so here goes.

I am keeping my existing number, activated the new SIM, got a text to say mobile number transfered. Put sim in phone, no network. Have manually added on the phone settings SKI network, being told network not available. Went online to Mobile Coverage Checker and I see it us saying SKy cannot be identified. Have I signed up yo a mobile service that isn't available in my area????

Re: Cannot Register on Mobile Network

63johnw — Mon, 21 Oct 2024 11:24:00 GMT

Hi @Kildaredd are you in the UK or ROI ?

Re: Cannot Register on Mobile Network

Gary146 — Mon, 21 Oct 2024 11:31:25 GMT

Got the same issue mine wont register to network............emergency calls only!!!!!!!

Re: Cannot Register on Mobile Network

Kildaredd — Mon, 21 Oct 2024 11:31:27 GMT

@63johnw Hi, I'm in ROI, tks

Re: Cannot Register on Mobile Network

Kildaredd — Mon, 21 Oct 2024 11:35:37 GMT

@Gary146 did you check the Comm Reg site also to see if there was coverage in your area? I've tried to contact SKY but I've had my first introduction to their Customer Services Bots and tele service.....

it's painful..

Re: Cannot Register on Mobile Network

Kildaredd — Mon, 21 Oct 2024 11:59:19 GMT

@Gary146 I got it sorted, You need to go to your Settings, Connextions, Mobile Networks, Access Point Names and add;

Name = SKY

APN = mobile.sky

Save

Then make sure you have selected sky on the APN screen before closing out.

That sorted it out for me.

Best of luck.