topic Re: Trying to add data to my plan - multiple issues in Sky Mobile

Trying to add data to my plan - multiple issues

RFranklin — Sun, 20 Oct 2024 16:30:32 GMT

I wanted to add data to my plan which I assumed would be simple..

I can log into my Sky Account, however when I click on my products i get "Unfortunately we can't process your request online right now".

If i click on Product Settings, it tells me i have "No active Sky products".

Despite this, when I attempt to link my account and enter the relevant details it tells me that the account is already linked.

I've had no luck whatsoever with the AI assistant thing, and I have tried the above on my mobile and also on my desktop PC.

Any assistance appreciated.

63johnw — Sun, 20 Oct 2024 16:49:45 GMT

Hi @RFranklin to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Mr+Flibbles+86 — Mon, 21 Oct 2024 07:45:33 GMT

Thanks for escalating this. We’ve sent an invite to @RFranklin to chat.

RFranklin — Tue, 22 Oct 2024 14:39:56 GMT

Hi sorry I think I've missed you and I can't PM back to the inbox!

SniperMonkey — Tue, 22 Oct 2024 17:45:31 GMT

This has been happening to me for months. I can't roll data to my sim using WiFi or anything.

they don't have a fix. I've had hours on the phone where they escalate it and I still haven't heard back from 2 months ago.