topic Re: Reolacement Esim - Abroad in Sky Mobile

Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 14:36:50 GMT

I converted my physical sim to an esim to ise in a phone . Phone sucked, so returned it. I deleted the esim, however, whenever I try to set it up on my old phone it says it is in use on another device?

Now the issue is, I can not order a replacement becuase I need to be able to receive a text message which is related to the esim number which is related to the lhone I returned.

Re: Reolacement Esim - Abroad

63johnw — Sun, 20 Oct 2024 15:03:54 GMT

Hi @MrRadar to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Reolacement Esim - Abroad

Lisa-P1987 — Sun, 20 Oct 2024 15:14:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 15:34:52 GMT

Thank you. I tried the chat 2 days ago, and was told it was being escalated and 'would be resolved in 4 hours'. Evidentally this has not happened.

Appreciate you esxalating this.

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 15:50:41 GMT

Just some quick feedback.

Appreciate its my fault, but in order to get a replacement esim, I need an activation code which is sent to the number I do not have access to. Surely email would make more sense.

Re: Reolacement Esim - Abroad

63johnw — Sun, 20 Oct 2024 16:16:23 GMT

Have you replied to the chat invite @MrRadar ?

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 17:16:30 GMT

I keep checking but can not see it.

Re: Reolacement Esim - Abroad

63johnw — Sun, 20 Oct 2024 17:29:46 GMT

They have sent an invite @MrRadar so there should be a coloured speech bubble visible on this page ? Also check for an email.

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 17:31:06 GMT

No that I can see. Is there a setting on chrome I need to enable?

Re: Reolacement Esim - Abroad

caesarome — Sun, 20 Oct 2024 18:26:02 GMT

Make sure any popup blocker is turned off if you have one enabled.

Re: Replacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 18:43:56 GMT

Yup still nothing I can see coming up.

Re: Replacement Esim - Abroad

caesarome — Sun, 20 Oct 2024 18:47:57 GMT

Have you tried using a different web browser to see if you can see the chat bubble at the bottom of this page ?

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 18:53:13 GMT

Hi,

Tried using edge, but nothing.

Re: Reolacement Esim - Abroad

caesarome — Sun, 20 Oct 2024 19:08:13 GMT

@MrRadar wrote:

Thank you. I tried the chat 2 days ago, and was told it was being escalated and 'would be resolved in 4 hours'.

Just noticed you said this, did they say if they were keeping the chat open for you ?

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 19:11:17 GMT

Currently using the online chat now. I do not hold out much hope. The chat is still open, and I am messaging soneone now.

Anythibg I should be asking for, to speed the process of getting a new Esim issued to me?

Re: Reolacement Esim - Abroad

MrRadar — Sun, 20 Oct 2024 19:16:08 GMT

They are now saying they will have to re-issue a physical sim card, which I will not be able to physically use until I return from Canada in 10 days.

Re: Reolacement Esim - Abroad

caesarome — Sun, 20 Oct 2024 19:19:09 GMT

I guess you are using a different chat to the one via here ?

Re: Reolacement Esim - Abroad

MrRadar — Thu, 24 Oct 2024 02:20:23 GMT

So they have sent out a replacement sim my friend now has it, and I have activated it. Is it possible for Sky to convert it to Esim over the phone, as I dont have access to the sim at the moment to recive a text message?

Re: Reolacement Esim - Abroad

caesarome — Thu, 24 Oct 2024 08:37:22 GMT

@MrRadar

Not sure so have you checked here:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim