topic Re: Connected without internet in Sky Mobile

Connected without internet

Phil140 — Sat, 19 Oct 2024 14:52:37 GMT

I've changed the provider for a SIM card that I use in my Huawei personal mobile router and decided to get a second Sky SIM data package instead. Everything worked out well until I tried to connect to the internet via a laptop and mobile phone. Every time I get a 'Connected without internet' message. The router recognises the new SIM card, and so does the laptop and phone. I've tried rebooting all devices with no luck. I've tried the new SIM card in my phone and it works fine so I think think either Sky has a block on the router or there is something I need to do to the router and/or phone settings to solve the issue. Any advice? Thanks

Re: Connected without internet

PandJ2020 — Sat, 19 Oct 2024 15:37:51 GMT

Did you apply APN settings?

Re: Connected without internet

Phil140 — Sat, 19 Oct 2024 16:21:44 GMT

I'm not sure waht that is. Is it on settings on my phone or router?

Re: Connected without internet

PandJ2020 — Sat, 19 Oct 2024 16:24:02 GMT

Both.

Check the manuals. Phones generally have these easily accessible (on an iPhone it's Settings > Mobile Service) and for the router there will be an admin page to enter them.

Internet APN Settings:
Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

MMS APN Settings:
Name: Sky Mobile MMS
APN: mms.mobile.sky
Username: None
Password: None
Proxy/MMS Proxy: 185.110.178.97
MMSC/MMSC URL: http://185.110.178.96:38090/was
Port/MMS Port: 9028
MCC: 234
MNC: 57
Authentication: None
MMS APN Type: mms
APN Protocol: IPv4

Re: Connected without internet

Phil140 — Sat, 19 Oct 2024 17:25:31 GMT

I have an android phone. I found access point names in settingsand added a new one, however, there is no MMS APN Settings on the list. I changed what I coud recognise from your list but it hasn't changed anything. 😞

Re: Connected without internet

PandJ2020 — Sat, 19 Oct 2024 17:41:51 GMT

MMS is for picture messaging - it won't be needed here.

Is it possible your devices are network locked?

Re: Connected without internet

Phil140 — Sat, 19 Oct 2024 17:51:18 GMT

I don't believe so. I have used a different network povider SIM card in the past without any problems with connecting to various devices. Would it be something that Sky might block i.e. my MiFi, if trying to access a router that is not a Sky product?

Re: Connected without internet

PandJ2020 — Sat, 19 Oct 2024 18:06:18 GMT

No, wouldn't be blocked by Sky.

Re: Connected without internet

Phil140 — Sun, 20 Oct 2024 04:54:54 GMT

Thanks. I'll search the community chats and see if anyone else has had similar problems.

Re: Connected without internet

Phil140 — Mon, 21 Oct 2024 15:51:54 GMT

For anyone out there that has a similar problem there is little on the subject on forums. I contacted Sky and spoke to several people who tried troubleshooting a range of things. In the end the issue was referred as a complaint for their network escalation team to deal with. I will contact them in a few days to see if the issue has been resolved. Fingers crossed.

Re: Connected without internet

Jezza1968 — Fri, 30 May 2025 11:18:55 GMT

Hi did Sky manage to resolve this for you? I had the same issue when using a Vodafone sim in a 4G MiFi device. Somehow it recognises that you are using a phone sim and not a dedicated broadband sim and it either doesn't work or throttles the speed down to 1MB.

Re: Connected without internet

Forest21 — Sun, 31 Aug 2025 15:54:39 GMT

I have a sky sim which has been used extensively in a previous 'mifi', put it in the new one and now it says connected without Internet. I now have the sim in my phone it doesn't work for calls or data. I appreciate that we are currently in France, back to UK on Tuesday but that should not be a reason for all this. Any ideas, getting rather annoyed with it!