topic Re: Credit refund in Sky Mobile

Credit refund

Alyson6 — Fri, 18 Oct 2024 19:51:04 GMT

I have £6 odd credit in my account after leaving sky. Please could you refund back into my bank account

Re: Credit refund

63johnw — Fri, 18 Oct 2024 19:52:32 GMT

Hi @Alyson6 if you have left your direct debit open then it will be paid back automatically.

Re: Credit refund

Daniel0210 — Fri, 18 Oct 2024 19:52:39 GMT

@Alyson6
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque and post it to you so it’ll take longer.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit refund

Alyson6 — Fri, 18 Oct 2024 19:55:40 GMT

If it takes 6 weeks, I have no problem waiting. I have still got direct debit open

Re: Credit refund

Daniel0210 — Fri, 18 Oct 2024 19:57:14 GMT

@Alyson6

Ok. If it doesn't materialise post back in this thread.