topic Re: Cannot activate network in Sky Mobile

Cannot activate network

KieranC89 — Fri, 18 Oct 2024 11:04:39 GMT

I switched to SkyMobile on a eSim 2 days ago and I cannot activate my network. I have ,no SIM reading on the top of my screen, and no internet despite receiveing all the emails from Sky telling me I was good to go. I have tried repeatedly to fix the problem myself but I do not know how and I am at my wits end as I am missing work calls and relying totally on my home wifi network. I have installed eSIMs before but have never had this much trouble with them. Can anyone advise? I have an iPhone 12

Re: Cannot activate network

63johnw — Fri, 18 Oct 2024 11:13:19 GMT

Hi @KieranC89 do you have a physical sky sim ?

Re: Cannot activate network

KieranC89 — Fri, 18 Oct 2024 11:14:58 GMT

Hi there, no I went for the eSim option which was obviously a big mistake! I have installed them before and usually managed but this is 3 days later and it will not activate my network.

Re: Cannot activate network

63johnw — Fri, 18 Oct 2024 11:28:06 GMT

To get you some help @KieranC89 I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Cannot activate network

KieranC89 — Fri, 18 Oct 2024 11:29:21 GMT

Thanks you. I think it is more an issue on my iPhone side but I cannot figure it our regardless. Thanks for escalating it.

Re: Cannot activate network

63johnw — Fri, 18 Oct 2024 11:31:11 GMT

If nothing else they may be able to organise a physical sim @KieranC89

Re: Cannot activate network

Greenfingers001 — Fri, 18 Oct 2024 11:47:42 GMT

Thanks for escalating this. We’ve sent @KieranC89 an invite to chat.