topic Re: Bill payment in Sky Mobile

Bill payment

Tracy1233 — Fri, 18 Oct 2024 11:43:54 GMT

Hi I'm wondering if you can help me with my bill £56 come out my bank today for my new iPhone 15 contract why is it so much?

Re: Bill payment

Daniel0210 — Fri, 18 Oct 2024 11:46:20 GMT

@Tracy1233
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Bill payment

63johnw — Fri, 18 Oct 2024 11:46:36 GMT

Hi @Tracy1233 if it's your first month you normally pay for approximately 7-10 days of this month from when you received your phone and also next month in advance. If you look at your bill in your account it should show what the charges are for.