topic Re: New Customer - Whoops, there's been an error in Sky Mobile

New Customer - Whoops, there's been an error

Tinker19801 — Fri, 11 Oct 2024 10:54:02 GMT

I am close to giving up trying to being a Sky Mobile Customer and cancelling all my sky products.

Ordered a new mobile through Sky Mobile on 8th October. They told me I need to go online and link my accounts and sign my credit agreement. I have tried over 100 times - via Safari / Google Chrome / Microsoft Edge on my mobile / ipad and two laptops. Every single time I get the error message "whoops there has been an error". If I don't do it soon my order will be cancelled.

Today I have spent an hour on the phone to sky, being passed from team to team and wrong team which ended up with someone putting the phone down on me.

I am still in the same position after hours wasted of not being able to link accounts and not being able to sign the credit agreement (if you click on the pop up it just takes you to the Sky.com homepage).

Do I just give up now and stay with my current provider and cancel all Sky products (phone/broadband/tv etc) when I am due for renewal. Buying a phone shouldn't be this stressful!

Re: New Customer - Whoops, there's been an error

63johnw — Fri, 11 Oct 2024 11:26:30 GMT

Hi @Tinker19801 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: New Customer - Whoops, there's been an error

Addie15 — Fri, 11 Oct 2024 11:39:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tinker19801.

Re: New Customer - Whoops, there's been an error

Tom-W19 — Sun, 13 Oct 2024 17:09:53 GMT

Hi @Tinker19801

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: New Customer - Whoops, there's been an error

shoneib — Thu, 17 Oct 2024 17:50:16 GMT

I am experiencing the same error. Attempting to sign a credit agreement and it keeps giving me an error message

Re: New Customer - Whoops, there's been an error

caesarome — Thu, 17 Oct 2024 18:21:59 GMT

@shoneib

Do you want Sky's messaging team to contact you via a private message bubble here tomorrow.

Re: New Customer - Whoops, there's been an error

shoneib — Thu, 17 Oct 2024 22:44:52 GMT

Yes please still need further assistance

Re: New Customer - Whoops, there's been an error

shoneib — Thu, 17 Oct 2024 22:46:32 GMT

Left with a message:

Whoops, there's been an error. We're experiencing some technical difficulties please try aahain later."

Cheers

Re: New Customer - Whoops, there's been an error

caesarome — Fri, 18 Oct 2024 04:40:40 GMT

@shoneib

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: New Customer - Whoops, there's been an error

Addie15 — Fri, 18 Oct 2024 07:37:04 GMT

Hi there! Thank you for escalating this. We have sent an invite to @shoneib.

Re: New Customer - Whoops, there's been an error

shoneib — Fri, 18 Oct 2024 11:28:56 GMT

Yes please

Re: New Customer - Whoops, there's been an error

caesarome — Fri, 18 Oct 2024 12:15:10 GMT

@shoneib

The chat bubble should be at the bottom of this page for you now so to start the chat off just type in it.

Re: New Customer - Whoops, there's been an error

SrikanthAlle — Thu, 07 Nov 2024 09:58:12 GMT

Hello sky team,

I want to cancel my swap order 16 pro max

can you make it cancel please

Re: New Customer - Whoops, there's been an error

caesarome — Thu, 07 Nov 2024 10:08:00 GMT

@SrikanthAlle

You are talking to other customers on here so you will need to call Sky about this. The free number to call them on from a phone that has a Sky sim in it is just 150.