topic Re: Google maps not working in Sky Mobile

Google maps not working

Chrisgold — Thu, 17 Oct 2024 17:03:50 GMT

Google maps doesn't work on long journeys. I can't find way

Re: Google maps not working

daveNOS — Thu, 17 Oct 2024 17:14:41 GMT

@Chrisgold In what way is it not working, Is it not connecting? , or is it not updating while moving? or something else?

Re: Google maps not working

Chrisgold — Thu, 17 Oct 2024 17:28:38 GMT

@daveNOS

when I go on a long journey the Google maps just doesn't work in the way home.

Re: Google maps not working

daveNOS — Thu, 17 Oct 2024 17:36:39 GMT

@Chrisgold Ok, but in what way isn't it working, just saying it doesn't work on the way home isn't giving us anything to go on.

We need to know whats happening when you try to use it, is it not connecting to data?, is it just not updating the journey? or is it something else?

Re: Google maps not working

Chrisgold — Thu, 17 Oct 2024 17:42:34 GMT

@Dav eNOS

it doesn't connect to a map. The page is blank. It doesn't show anything.

Re: Google maps not working

daveNOS — Thu, 17 Oct 2024 17:55:03 GMT

@Chrisgold Ok a couple of things to try,

If you have an android phone

Open your Settings app .
Tap Apps or Application manager (depending on your device, this may be different).
Select Maps.
Tap Storage.
Tap Clear cache.
Tap Clear data(only try this if clearing the cache doesn't work).

If you have an iPhone

On your iPhone or iPad, open the Google Maps app .
Tap your profile picture or initial Settings .
Tap About, terms & privacy.
Tap Clear application data.
Tap OK.

If you have an Android phone

Go to Settings > Network & Internet > Advanced > Private DNS.
Select Private DNS provider hostname.
Enter dns. google as the hostname of the DNS provider(Google DNS is 8.8.8.8, 8.8.4.4,)
Click Save.

Im not sure if you can change the DNS settings for mobile connections on iPhones so if you have one you may need to Google it or ask on the Apple forums.