topic Re: Faulty iPhone and poor customer services in Sky Mobile

Faulty iPhone and poor customer services

CK10 — Tue, 15 Oct 2024 19:14:08 GMT

My iPhone 14 purchased from sky under contract just over 2 months ago no longer accepts my sim or any other sim despite them working in other phones.
After more than 5 hours of calls with 5 different customer service reps I agreed for it to be sent to Ingram micro for repair but it's now been a week and despite several calls advising the packaging is on its way it's not arrived.
needless to say I feel very unhappy about things and at a loss how to move this forward .
Any ideas what actions I could take ?

Re: Faulty iPhone and poor customer services

caesarome — Tue, 15 Oct 2024 19:19:16 GMT

I would have thought that it will take this company longer than a week to inspect the phone and to carry out a repair if this is what they plan to do so personally I would leave it for another week before calling Sky for an update if you still haven't heard anything.

Re: Faulty iPhone and poor customer services

Daniel0210 — Tue, 15 Oct 2024 19:25:16 GMT

@CK10 wrote:
it's now been a week and despite several calls advising the packaging is on its way it's not arrived.

@CK10

The packaging to send it back will only be sent out to you by you persevering in calling Sky and requesting it.

Re: Faulty iPhone and poor customer services

CK10 — Tue, 15 Oct 2024 20:10:49 GMT

It's not even in for repair as I still don't have the packaging despite three phone calls!

Re: Faulty iPhone and poor customer services

scotland21 — Tue, 15 Oct 2024 20:58:30 GMT

Hoping this migth help @CK10, uyse the following to check Coverage – Check Device Coverage (apple.com) as I assume your iPhone is under warranty, I signed in found my iPhone. If under warranty you have options if you have a apple store nearby. Doesn't excuse the poor service, !!

Re: Faulty iPhone and poor customer services

Daniel0210 — Wed, 16 Oct 2024 05:53:09 GMT

@CK10 wrote:

It's not even in for repair as I still don't have the packaging despite three phone calls!

@CK10

See my post immediately before yours. As customers we can't get the packaging to you any quicker or by any other method.