topic Re: Phone contract help… in Sky Mobile

Phone contract help…

MommyAmy — Mon, 14 Oct 2024 20:13:41 GMT

My contract has ended but it's still making me pay monthly towards the phone how can I stop this?

Re: Phone contract help…

63johnw — Mon, 14 Oct 2024 20:22:35 GMT

Hi @MommyAmy if the phone contract has ended then you won't be being charged for the phone. Once the phone is paid off you continue paying for the sim/plan, could it be this ? Also bear in mind if you are on swap 24 contract then you actually pay for the phone over 36 months if you don't swap at 24 months. What do your future bills show ?

Re: Phone contract help…

PandJ2020 — Mon, 14 Oct 2024 20:22:58 GMT

Are you sure your device contract has ended? Swap24, for example, is a 3 year contract.

Data plan's continue until you give notice to cancel.

Re: Phone contract help…

MommyAmy — Tue, 15 Oct 2024 17:18:59 GMT

It was a 3 year contract for both but it's making me pay £36... the phone contract was £41. Im not sure what's happening 😅

Re: Phone contract help…

63johnw — Tue, 15 Oct 2024 17:21:28 GMT

Are your future bills showing the same @MommyAmy ? Give sky a call on 150 so they can look into this for you.