https://helpforum.sky.com/t5/Sky-Mobile/Mobile/m-p/4787585#M227160 <P>My new phone was on Delay from 21/09/24 and eventually recieved it on the 5/10/24 this was my swap phone to the new iphone16 pro max Dessert platinum colour. I also got new contract for my partner and he is up and tunning with his in iphone 16 pro max in black. Now my issue is I was supposed to be sent with my new phone a returns pack but never recieved. I have emIled sky twice about this issue. I yesterday the 14/10/24 called 150 for a return pack to be sent to my email address. I have checked inbox; spam etc still nothing there. I keep getting emails saying they have not had my swap phone returned and will terminate my new contract in 14 days that was on 3/10/24. And again on the 8/10/24 i replied to these explaining why but no response either so now I am panicking that my contract will be cancelled a d wil incur extra charges for this 🤬</P> Tue, 15 Oct 2024 10:52:44 GMT Lainey666 2024-10-15T10:52:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile/m-p/4787585#M227160 <P>My new phone was on Delay from 21/09/24 and eventually recieved it on the 5/10/24 this was my swap phone to the new iphone16 pro max Dessert platinum colour. I also got new contract for my partner and he is up and tunning with his in iphone 16 pro max in black. Now my issue is I was supposed to be sent with my new phone a returns pack but never recieved. I have emIled sky twice about this issue. I yesterday the 14/10/24 called 150 for a return pack to be sent to my email address. I have checked inbox; spam etc still nothing there. I keep getting emails saying they have not had my swap phone returned and will terminate my new contract in 14 days that was on 3/10/24. And again on the 8/10/24 i replied to these explaining why but no response either so now I am panicking that my contract will be cancelled a d wil incur extra charges for this 🤬</P> Tue, 15 Oct 2024 10:52:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile/m-p/4787585#M227160 Lainey666 2024-10-15T10:52:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile/m-p/4787590#M227161 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3881344">@Lainey666</a>&nbsp;</P> <P>You would usually use the box the new device came in to return the swap device. Sky do not use email for general communication so not surprised you haven't received a response.</P> <P>&nbsp;</P> <P>Give Sky a call from your Sky mobile (free by dialling 150).</P> Tue, 15 Oct 2024 10:56:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile/m-p/4787590#M227161 Daniel0210 2024-10-15T10:56:35Z