topic New eSIM can’t make a call in Sky Mobile

New eSIM can’t make a call

Sweeney050877 — Mon, 14 Oct 2024 18:48:29 GMT

Hi, I've updated eSIM on phone and now I can't make or receive a call?

Replacement eSIM now I can’t make calls

Sweeney050877 — Mon, 14 Oct 2024 19:06:39 GMT

Hi, I have no way of getting intouch with sky or anyone, I was to update my eSIM which I done successfully and now when I try to make calls it's silent nothing happens, please help this number must be accessible

Re: Replacement eSIM now I can’t make calls

caesarome — Mon, 14 Oct 2024 19:10:58 GMT

You could try the replacement esim option as per this under "Lost phone, damaged phone or no access to eSIM" section:

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

Re: New eSIM can’t make a call

Sweeney050877 — Mon, 14 Oct 2024 19:24:20 GMT

I sorted the issue , I have a dual eSIM phone and I confused myself.

Re: New eSIM can’t make a call

suhailbaluch — Fri, 20 Dec 2024 11:42:31 GMT

I have large no of GBits in my data collection but I can not either call or use data for mobile