topic Re: Help. Unable to roll dara in Sky Mobile

Help. Unable to roll dara

Mrs3 — Mon, 14 Oct 2024 11:07:41 GMT

Really need urgent help. Unable to rill data. X3 advisors later, stillno help. Daughter is t1 diabetic and in urgent need for data so we can monitor bloods

Re: Help. Unable to roll dara

caesarome — Mon, 14 Oct 2024 12:13:53 GMT

Call Sky on 150 so they can roll the data for you and an look into why you can't !

Re: Help. Unable to roll dara

Mrs3 — Mon, 14 Oct 2024 12:17:48 GMT

No help. Noone at sky knows what to do. I am trying to call multiple departments

Re: Help. Unable to roll dara

Mrs3 — Mon, 14 Oct 2024 12:19:45 GMT

Sky mobile team unable to do manually either! Hence my urgency.

Re: Help. Unable to roll dara

caesarome — Mon, 14 Oct 2024 12:20:55 GMT

@Mrs3

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Help. Unable to roll dara

Mrs3 — Mon, 14 Oct 2024 12:24:46 GMT

Crf ticket is raised but can take 72 hours! How can this happen and noone at all has manual override at sky. It is shocking. Especially when needed for medical purposes

Re: Help. Unable to roll dara

Mrs3 — Tue, 15 Oct 2024 13:46:54 GMT

There has bern no urgency to deal with this. V disappointed. It turns out my request to sign up to a broadband package had caused a syatem glitch where it effected our transfer of data between mobiles. Therefore I canceled my upgrade and my data sharing between mobiles worked!? I am now reluctant to sign up to anything new due to this issue of which noone knows what to do.