topic Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why? in Sky Mobile

Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

Tracy6064 — Sun, 13 Oct 2024 19:50:38 GMT

Why am I being charged £8 for 2Gig of data but the price on MySky is for 3Gigs and on the internet now the price is £6 ?

Re: Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

63johnw — Sun, 13 Oct 2024 20:12:15 GMT

Hi @Tracy6064 bevcause you probably signed up for that deal, sky don't automatically changed your plan to any offers available. Have a look in your account to see what's available to you now to switch to, you can change your plan once per month to a higher or lower plan.

Re: Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

caesarome — Sun, 13 Oct 2024 20:48:30 GMT

@Tracy6064

Offers on Sky sims change all the time so if you were to look again next month the chances are there will be different offers shown. What you are seeing on the website might not be what you are paying as they are for customers that are taking out those offers now and not for someone such as yourself that might have had their sim for a while,

Re: Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

Tracy6064 — Sun, 13 Oct 2024 21:33:51 GMT

Just seems ridiculous that me as a customer for 8 years gets less data than current contracts and pays more then a new customer for less data too. Loyalty doesn't pay. Going to look elsewhere.

Re: Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

caesarome — Mon, 14 Oct 2024 04:44:17 GMT

If you have been a customer of Sky Mobile for 8 years and have never changed your data package then you either need to look at your account to see what you are offered or call them on 150 to see if they will offer you a discount.

Re: Being charged £8 for 2Gigs but the price on Sky is for 3Gig. Why?

PandJ2020 — Mon, 14 Oct 2024 08:10:58 GMT

@Tracy6064 wrote:
Just seems ridiculous that me as a customer for 8 years gets less data than current contracts and pays more then a new customer for less data too. Loyalty doesn't pay. Going to look elsewhere.

Yup, you'll get a 'new customer' deal from a new provider and then they'll likely do the same... You'll generally always get the best price by continuing to switch providers (they hope you don't).