topic Re: No 5g Ireland in Sky Mobile

No 5g Ireland

EugenePigott — Fri, 04 Oct 2024 16:55:35 GMT

Is 5g working in Ireland, I can only get LTE?

I was previously with Vodafone and had 5g with them on my current iPhone 14

Re: No 5g Ireland

Tom-W19 — Sat, 05 Oct 2024 08:23:07 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No 5g Ireland

Linus — Mon, 07 Oct 2024 10:02:13 GMT

Same here. 3 of my coworkers have the same issue. All within 5g radius, had 5g on my phone before I switched. Not happy at all.

Re: No 5g Ireland

EugenePigott — Mon, 07 Oct 2024 10:39:52 GMT

I was referred to Sky UK support and then to Sky Ireland support. I'm still awaiting an update from Sky Ireland

Re: No 5g Ireland

Linus — Mon, 07 Oct 2024 10:59:12 GMT

i have a pixel6 pro, there's another side with a Samsung, who had 5g for 10 seconds. Then it detailed back to 4g, I've been on LTE since I switched. I wish you luck but I'm not optimistic.

Re: No 5g Ireland

EugenePigott — Mon, 07 Oct 2024 16:18:27 GMT

Tom,

can you help with this my discussions with Sky Ireland have been referred to tech support but I can't find any record of the conversation. Cheers Eugene

Re: No 5g Ireland

Addie15 — Mon, 07 Oct 2024 16:21:16 GMT

Hi there, @EugenePigott. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No 5g Ireland

EugenePigott — Wed, 09 Oct 2024 20:05:47 GMT

Hi,

Can you help with answer re 5g please?

Cheers,

Eugene

Re: No 5g Ireland

EugenePigott — Wed, 09 Oct 2024 20:11:20 GMT

Hi,

My wife and I still dont have 5g working in Ireland and I have not had a response form Sky dispite multiple requests. We had 5g with Vodafone before we transferred to Sky.

Regards,

Eugene

Re: No 5g Ireland

caesarome — Wed, 09 Oct 2024 21:20:30 GMT

@EugenePigott

What help or what were you told on the chat invite that you were sent ?

Re: No 5g Ireland

EugenePigott — Thu, 10 Oct 2024 00:23:10 GMT

The last correspondence from Sky in a private message approx 6 days ago said the would refer to their technical team.

Re: No 5g Ireland

Daniel0210 — Thu, 10 Oct 2024 03:53:14 GMT

@EugenePigott

Your duplicate thread containing just a blank post has been removed. You should wait for contact from the Technical Team your escalation chat refers to.

Re: No 5g Ireland

Saint1 — Thu, 10 Oct 2024 13:12:37 GMT

Hi @EugenePigott,

If you have iphones you should check a couple of features are switched on within your phone, have included some suggestions below:

5G & VoLTE - Go to settings, mobile service, Sims-primary, voice and data.make sure 5G auto is ticked, and toggle VoLTE on
Hotspot - Go to settings, mobile service, Sims-primary, mobile data network. Make sure mobile .sky is typed into "Mobile Data - APN" and at the bottom "Personal Hotspot APN" also type in mobile.sky
Wifi calling - settings, mobile service, Sims-primary. make sure Wifi calling is "on"

There are other features Sky have such as VV (Visual Voicemail) but the above are the most important to have on. Hope this helps

Re: No 5g Ireland

EugenePigott — Sat, 12 Oct 2024 03:23:22 GMT

Hi @Saint1

Many thanks you your help - 5g now working

Cheers,

Eugene

Re: No 5g Ireland

AidanIreland — Sat, 12 Oct 2024 13:23:54 GMT

Has anyone managed to get 5g sorted on Android (pixel 8 pro) esim all settings as asked correct.. still only getting lte

Re: No 5g Ireland

Eoin2 — Sat, 12 Oct 2024 15:26:14 GMT

I switched to sky mobile and have never gotten 5g only LTE and wifi calling isnt available

Am on a Google pixel phone .

I was on gomo and Vodafone on the same phone previously and had 5g and wife calling .

I wouldn't have switched to sky if I had known . On forums in the UK it seems quite common if your phone wasn't purchased from sky.

Re: No 5g Ireland

Eoin2 — Sat, 12 Oct 2024 15:42:00 GMT

Data speeds have been quite good on LTE and haven't had any issues with calls .

5G and wifi calling would be a nice option. To have but not vital

If I wasn't on a 12 month contract and was on a 30 day one I would switch provider

Re: No 5g Ireland

Saint1 — Sat, 12 Oct 2024 22:10:47 GMT

You won't be able to(get 5G) unless Google have whitelisted Sky as a network provider - google are the only android company to do this I think.

so you should expect that Sky are working on this with them and as for when it will be completed (DM them on Twitter)

Re: No 5g Ireland

PeterSie — Sun, 13 Oct 2024 20:39:02 GMT

Well, there's nothing about issues with 5G on Goggle phones - Sky is advertising simply 5G on 5G compatible device.

For me that's simply false advert and break of the contract rules.

In this case I would like to cancel my contract with Sky and my first month payment back.

Re: No 5g Ireland

caesarome — Sun, 13 Oct 2024 20:49:55 GMT

@PeterSie wrote:
In this case I would like to cancel my contract with Sky and my first month payment back.

As we are custometrs here you would need to call Sky Ireland in the morning about this.