topic Services is crap in Sky Mobile

Services is crap

Shannon42 — Fri, 11 Oct 2024 18:56:32 GMT

The signal is crap doesn't matter where I am if I'm at home or on holiday or at work or family's. It is always on 1 to 2 bars which I'm not happy with as I'm paying for a service which I'm not receiving still . If this does not fix I will have no choice but to hand the phone back and change to a different company.

Re: Services is crap

Daniel0210 — Fri, 11 Oct 2024 19:01:29 GMT

@Shannon42 wrote:

If this does not fix I will have no choice but to hand the phone back and change to a different company.

@Shannon42

It's not that simple. As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process for the device. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Re: Services is crap

Shannon42 — Fri, 11 Oct 2024 19:03:27 GMT

Another word is your not gunna get the service sorted and I won't be using your company again . as it never get resolved .

Re: Services is crap

Daniel0210 — Fri, 11 Oct 2024 19:04:37 GMT

@Shannon42
In case you aren’t aware we are customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Re: Services is crap

Shannon42 — Fri, 11 Oct 2024 19:05:33 GMT

Sorry I've tired getting in contact with who I need to but no reply and when I ring I get no help

Re: Services is crap

caesarome — Fri, 11 Oct 2024 19:05:55 GMT

@Daniel0210 like myself is not a Sky employee as this is a community where customers help each other.

If you want to register a complaint then you can do that here:

https://www.sky.com/help/complaints