topic Technical issue sky mobile app in Sky Mobile

Technical issue sky mobile app

Robbo79 — Fri, 11 Oct 2024 15:34:17 GMT

Every time I try to upgrade my tablet, I find a new one, put it into my basket it says there is a technical issue and to try later. Been trying for 2 days now.

Re: Technical issue sky mobile app

GD1 — Fri, 11 Oct 2024 15:37:12 GMT

@Robbo79 I'm not sure what this has to do woth Sky broadband so your post has been moved to the more relevant mobile section.

Have you tried ordering onlive via a browser instead?

Re: Technical issue sky mobile app

Robbo79 — Fri, 11 Oct 2024 15:38:20 GMT

Yes, same message comes up.

Re: Technical issue sky mobile app

GD1 — Fri, 11 Oct 2024 15:41:23 GMT

@Robbo79 You'll need to call Sky to place an order.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Technical issue sky mobile app

Robbo79 — Fri, 11 Oct 2024 15:43:14 GMT

Ah thank you, will give it a go 😀😀👍👍