topic Re: Data not working while on a voice call. Sky Ireland in Sky Mobile

Data not working while on a voice call. Sky Ireland

Whateverirl — Thu, 26 Sep 2024 18:12:00 GMT

Hi, I have just moved to Sky Ireland Mobile last week and notice that data automatically switches off while on a voice call. This is catastrophic for me while using my Google maps etc and making work calls simultaneously. There is no option for VoLTE or Vo5G to turn on like in every other network. What is the alternative method to have this working. It's a basic necessity for the average user.

Re: Data not working while on a voice call. Sky Ireland

63johnw — Thu, 26 Sep 2024 20:05:33 GMT

Hi @Whateverirl this has come up before with no definite solution from sky.

https://helpforum.sky.com/t5/Sky-Mobile/No-mobile-data-when-on-a-call/td-p/4365484/page/2

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Thu, 26 Sep 2024 20:18:58 GMT

Tha ks but this is slightly different as it's on the Irish sky mobile network that has only started operating this month. So it's the same issue but on a different countries same named network... But as it's one company it's the same problem. So annoying and thanks for your reply

Re: Data not working while on a voice call. Sky Ireland

63johnw — Thu, 26 Sep 2024 20:28:34 GMT

Yes @Whateverirl i did realise it's in ROI but as it's the same issue I was just pointing that it's happened before with sky mobile with no apparent solution.

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Thu, 26 Sep 2024 21:22:46 GMT

Thanks @63johnw ... It's a shame something as basic as this isn't standard with Sky Mobile or if it is then it's not working for all. I appreciate your response and thanks for sharing the other link

Re: Data not working while on a voice call. Sky Ireland

FWX — Fri, 27 Sep 2024 09:08:56 GMT

Hey, I've had the same issue since I've switched over. Tried replacement Sims, all the troubleshooting steps.. nothing worked.

I am calling again later today to see if they have a timeline, if not I will have to switch back to Vodafone before cooling off period ends.

Have they given you a timeline by any chance??

This kind of thing really should have been ironed out before they launched!

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Fri, 27 Sep 2024 17:07:17 GMT

@FWX hi. I spoke with Sky today and they promised id have the VoLTE or Vo5G sorted for me by Monday. They are looking into it and said an update to their network settings should fix it. But it didn't - so they said Monday if it's not fixed to call them back but it should be. It's a right pain and a standard thing to have on any networks settings.

Re: Data not working while on a voice call. Sky Ireland

FWX — Fri, 27 Sep 2024 17:33:36 GMT

@Whateverirl cheers for the update!! Fingers crossed it will be sorted Monday! Yeah it's something that really should have been sorted pre launch!!

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Sun, 29 Sep 2024 16:50:30 GMT

Still no fix yet and ice been on with their social media support all weekend... Not sure what they are going to try next @FWX

Re: Data not working while on a voice call. Sky Ireland

FWX — Sun, 29 Sep 2024 16:54:17 GMT

@Whateverirl cheers for the update! yeah unfortunately they don't seem to have any real answer.. just get fobbed off about it and told they are working on it. If I just had a timeframe of when it will be fixed I'd be happy... Surely they have to fix it soon..

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Sun, 29 Sep 2024 17:06:27 GMT

Yep. I hope they come back to me again tomorrow... It's just annoying as it's a standard network requirement for anyone to be fair.

Re: Data not working while on a voice call. Sky Ireland

FWX — Sun, 29 Sep 2024 17:37:54 GMT

I'm going to call for an update tomorrow aswell and if they don't have a timeline either I want an extension on cooling off period or I might have to port back to Vodafone before mine ends.

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Sun, 29 Sep 2024 18:32:20 GMT

Great idea.. will you keep me updated and I'll let you know what support say tomorrow.... I've asked them to delegate a technical support case and not just a customer care help query.

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Mon, 30 Sep 2024 10:24:42 GMT

@FWX sky support have asked if I have wifi calling option available and I check my settings and I do not. So they are now looking into that option as it's linked to Vo5G or VoLTE and it should be showing aswell... They said they will get back to me

Re: Data not working while on a voice call. Sky Ireland

FWX — Mon, 30 Sep 2024 10:55:00 GMT

@Whateverirl thanks for letting me know, I'm going to ring later on and will see if we get the same answers, thanks for keeping me posted!!

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Mon, 30 Sep 2024 16:22:00 GMT

They have told me that some phones do not have the settings active on their phones and they are working with Samsung and other companies on order for it to be activated. So my phone which is. Flip 5 and pretty new and the highest spec is one of those phones. So they will be supported but just not yet until sky have the settings activated with a software update. I have not been given a time frame but it's been worked on. @FWX

Re: Data not working while on a voice call. Sky Ireland

FWX — Mon, 30 Sep 2024 16:45:42 GMT

@Whateverirl, thanks for the update, I called them this evening and had no update. Tried to make me repeat all the same steps as I've tried numerous times. They have transferred me to cancellation team now to try get further update or push the query along, I feel we are all being told different things lol

Re: Data not working while on a voice call. Sky Ireland

FWX — Mon, 30 Sep 2024 17:40:33 GMT

Hey @Whateverirl just another update, cancellation team have put a note on my account that if the issue doesn't get resolved I can cancel at anytime with no fees!

Also they put me onto someone else in tech support after this who has escalated the issue again for me and will call me back with an update tomorrow. No mention of it being a handset issue. So not sure what will be said tomorrow, but will let you know

Re: Data not working while on a voice call. Sky Ireland

Whateverirl — Tue, 01 Oct 2024 11:25:11 GMT

@FWX They have not given me an ETA of a fix either but told me it's a handset/device issue so no doubt lots of handsets don't have this basic setting. But I am told they are working on it as it's a known issue and a fix is in the works with Google and Sky. So probably Apple and Sky too if it's and iPhone.

Re: Data not working while on a voice call. Sky Ireland

RF5 — Wed, 02 Oct 2024 13:30:00 GMT

I am also having trouble with Volte and my data being cut off when I get a call. Is it worth calling do you think or will I just get fobbed off?