topic Re: Mobile Bill to Claim Promotion Offer in Sky Mobile

Mobile Bill to Claim Promotion Offer

Shelll — Wed, 09 Oct 2024 20:38:05 GMT

I recently upgraded my phone that included a promotional offer of a new Chrome book. I completed the details however the 3rd party are saying the paperwork is not accepted. They need a full copy of an invoice. Any ideas where I can obtain it? Thanks

Re: Mobile Bill to Claim Promotion Offer

caesarome — Wed, 09 Oct 2024 21:16:24 GMT

@Shelll

You should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.

Your credit agreement can be found in your message centre:

https://messages.sky.com/message-centre

Samsung will send this within 45 days of the claim being validated.

Re: Mobile Bill to Claim Promotion Offer

Shelll — Thu, 10 Oct 2024 06:29:48 GMT

Thanks for the reply but they have refused the credit agreement saying I need an official invoice.

Re: Mobile Bill to Claim Promotion Offer

Shelll — Thu, 10 Oct 2024 06:46:18 GMT

It is Samsung that have refused the proof.

Re: Mobile Bill to Claim Promotion Offer

Daniel0210 — Thu, 10 Oct 2024 06:48:39 GMT

@Shelll

Sky don't provide invoices like you're expecting and Samsung should know that.