topic Re: old sim to esim transfer in Sky Mobile

old sim to esim transfer

bn8532 — Wed, 09 Oct 2024 10:38:55 GMT

Hi,

I tried to activate my esim on my new device from an old sim on old device.

The app kept getting errors and in the end I ended up with no sim. As my old sim stopped working and the new Sim is not active. I can't receive security message when I try to repeat the process because my old sim stopped working. Please help

Re: old sim to esim transfer

63johnw — Wed, 09 Oct 2024 12:07:28 GMT

Hi @bn8532 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: old sim to esim transfer

Lisa-P1987 — Wed, 09 Oct 2024 12:15:34 GMT

Thanks for escalating this. We’ve sent bn8532 an invite to chat.

Re: old sim to esim transfer

Mr+Flibbles+86 — Fri, 11 Oct 2024 12:14:25 GMT

We are still looking to help you @bn8532. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: old sim to esim transfer

Jo2041 — Sun, 01 Dec 2024 11:23:42 GMT

I need help with this same issue. Rang sky and they said as I couldn't receive texts they couldn't send me the activation code and I will have to wait for a physical sim to be sent. I can't be without a phone. Is there not a way around this?