topic Re: Link sky mobile account in Sky Mobile

Link sky mobile account

Kaylee6990 — Mon, 30 Sep 2024 10:05:37 GMT

My sky mobile account has gone off my app. When I click link existing account it says its already linked but I cannot find it anywhere.

Re: Link sky mobile account

caesarome — Mon, 30 Sep 2024 10:53:57 GMT

Does this link allow you to view your mobile account:

https://www.sky.com/myaccount/mobile

Re: Link sky mobile account

Kaylee6990 — Mon, 30 Sep 2024 10:55:47 GMT

No it just shows my tv streaming my mobile account isn't on

Re: Link sky mobile account

caesarome — Mon, 30 Sep 2024 10:57:24 GMT

@Kaylee6990

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Link sky mobile account

Greenfingers001 — Mon, 30 Sep 2024 11:18:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Link sky mobile account

TS75 — Mon, 07 Oct 2024 21:12:23 GMT

My mobile account is not linked. When I try linking , it says it already is, but i cannot see my account infomation on the My Sky app

Re: Link sky mobile account

caesarome — Mon, 07 Oct 2024 21:19:44 GMT

@TS75

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Link sky mobile account

Mr+Flibbles+86 — Tue, 08 Oct 2024 07:07:42 GMT

Thanks for escalating this. We’ve sent an invite to @TS75 to chat.