topic Not happy with the device in Sky Mobile

Not happy with the device

Miljo — Mon, 07 Oct 2024 11:09:44 GMT

i have bought a google pixel 9 last week on contract , while am using the phone i did realised it isn't that great. So i would like to return the phone or can swap for a Samsung tablet.
The annoying thing is there is no contact number to call the sky group to talk about this issue. Kindly please help me to sort put this issue.

thank you

Re: Not happy with the device

GD1 — Mon, 07 Oct 2024 11:11:13 GMT

@Miljo You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Not happy with the device

Daniel0210 — Mon, 07 Oct 2024 11:35:35 GMT

@Miljo
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.