topic Restricted Services in Sky Mobile

Restricted Services

Mandy85 — Fri, 04 Oct 2024 14:36:51 GMT

For ages now it says my Account has been restricted even though I keep up to date and follow the steps it gives me.

Re: Restricted Services

Mandy85 — Fri, 04 Oct 2024 14:50:33 GMT

It keeps going around in a circle

Re: Restricted Services

63johnw — Fri, 04 Oct 2024 15:02:11 GMT

Hi @Mandy85 have you called sky on 150 for help ? What did they say ?

Re: Restricted Services

caesarome — Fri, 04 Oct 2024 15:02:15 GMT

@Mandy85

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Restricted Services

Tom-W19 — Sat, 05 Oct 2024 08:02:11 GMT

Thanks for escalating. We've sent an invite to @Mandy85.