topic Split with sky mobile account holder in Sky Mobile

Split with sky mobile account holder

Agrieved — Fri, 04 Oct 2024 13:45:54 GMT

Split with the account holder, need to pay for a mobile handset that i purchased 2 years ago. Because the account holder didn`t put a password on the account,Sky will not take my payment.

Have tried "My SKY" app but because there are 2 accounts at the same address,it defaults to the main sky tv account and doesn`t have the option to change the account number so that I could pay it online. Have tried ringing them(when eventually found the number) but the system doen`t recognise my card number as i punch in the numbers.

HELP!!!!!!!!

Re: Split with sky mobile account holder

63johnw — Fri, 04 Oct 2024 14:06:39 GMT

Hi @Agrieved if you aren't the account holder there is nothing you can do, sky will only deal with them.

Re: Split with sky mobile account holder

SKY1992bf — Fri, 04 Oct 2024 15:31:03 GMT

@Agrieved You didn't purchase a handset two years ago the account holder did, you have no legal ownership rights over the device