topic Re: Cannot roll data after moving house. in Sky Mobile

Cannot roll data after moving house.

Shaunalgar22 — Thu, 03 Oct 2024 19:38:00 GMT

Since moving house and going through the sky homemove I've had nothing but trouble with getting a router delivered and more importantly rolling data. For some reason I cannot roll data? I've had 13 conversations now with the call centre in India and if im honest they are completely incompetent. I've had 2 managers promise me a call back and not bothered to call me and everytime I call them again and have to explain the situation again, the call handler has no record of my problem or the complaints I've put in. They also tell me they are putting it through to their technical department to sort out, but again when I call them they have no record of it. My wife has had no data for over a week now and no one at sky has taken responsibility for this and owned it and sorted it out. The customer service has been disgraceful throughout. Can anyone out there offer any help at all?

Re: Cannot roll data after moving house.

caesarome — Thu, 03 Oct 2024 21:14:07 GMT

@Shaunalgar22

What is happening when you try to roll data as you haven't said ?

Re: Cannot roll data after moving house.

Shaunalgar22 — Fri, 04 Oct 2024 03:46:55 GMT

@caesarome it just says cannot roll data. Try again later?

Re: Cannot roll data after moving house.

caesarome — Fri, 04 Oct 2024 08:42:26 GMT

@Shaunalgar22

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Cannot roll data after moving house.

Mr+Flibbles+86 — Fri, 04 Oct 2024 10:20:10 GMT

Thanks for escalating this. We’ve sent an invite to @Shaunalgar22 to chat.