https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4776820#M225148 <P>I have placed an order of samsung phone the order was successful but after some hours it got canceled. I want to know when i will get my upfront amount refunded?&nbsp;</P> Thu, 03 Oct 2024 00:55:37 GMT Mohammad7 2024-10-03T00:55:37Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4776820#M225148 <P>I have placed an order of samsung phone the order was successful but after some hours it got canceled. I want to know when i will get my upfront amount refunded?&nbsp;</P> Thu, 03 Oct 2024 00:55:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4776820#M225148 Mohammad7 2024-10-03T00:55:37Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4776831#M225149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4205687">@Mohammad7</a>&nbsp;<BR />It sounds like you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Thu, 03 Oct 2024 04:41:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4776831#M225149 Daniel0210 2024-10-03T04:41:13Z