https://helpforum.sky.com/t5/Sky-Mobile/Exchange-iphone/m-p/4776545#M225078 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634867">@patryk1</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 02 Oct 2024 17:48:04 GMT Daniel0210 2024-10-02T17:48:04Z https://helpforum.sky.com/t5/Sky-Mobile/Exchange-iphone/m-p/4776540#M225075 Hello I received iphone 16pro 1tb , can I ask you ebout Exchange to iphone 15 pro max 1tb? Wed, 02 Oct 2024 17:45:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Exchange-iphone/m-p/4776540#M225075 patryk1 2024-10-02T17:45:12Z https://helpforum.sky.com/t5/Sky-Mobile/Exchange-iphone/m-p/4776545#M225078 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3634867">@patryk1</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 02 Oct 2024 17:48:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Exchange-iphone/m-p/4776545#M225078 Daniel0210 2024-10-02T17:48:04Z