topic Re: MySky account doesn't recognise my account and mobile number in Sky Mobile

MySky account doesn't recognise my account and mobile number

FN1 — Mon, 30 Sep 2024 15:49:18 GMT

MySky account doesn't recognise my account and mobile number so I cant link my account

Re: MySky account doesn't recognise my account and mobile number

caesarome — Mon, 30 Sep 2024 15:55:32 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: MySky account doesn't recognise my account and mobile number

Mr+Flibbles+86 — Mon, 30 Sep 2024 16:06:26 GMT

Thanks for escalating this. We’ve sent an invite to @FN1 to chat.

Re: MySky account doesn't recognise my account and mobile number

Mr+Flibbles+86 — Wed, 02 Oct 2024 16:05:49 GMT

We are still looking to help you @FN1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks