topic Return to consignor has been requested in Sky Mobile

Return to consignor has been requested

Thanushan0723 — Wed, 02 Oct 2024 10:48:16 GMT

Hi,

I would like to know the reason why my watch retuning back to sky and it's say Return to consignor has been requested also I placed an order for iPhone 16 pro max but my order has been cancling few times

Re: Return to consignor has been requested

caesarome — Wed, 02 Oct 2024 10:51:29 GMT

@Thanushan0723

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

https://www.sky.com/help/articles/sky-credit-builder

Re: Return to consignor has been requested

Daniel0210 — Wed, 02 Oct 2024 10:52:01 GMT

@Thanushan0723 wrote:
I placed an order for iPhone 16 pro max but my order has been cancling few times

@Thanushan0723

Multiple orders won't help your credit score. It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.