topic Re: Can not activate new SIM in Sky Mobile

Can not activate new SIM

ftg — Mon, 30 Sep 2024 22:08:12 GMT

Received my new iphone and sim, I've logged in and tried to activate however I keep getting the message that the account has already been linked?

Your account has already been linked

Tried multiple times but same message, very frustrating.

Re: Can not activate new SIM

caesarome — Tue, 01 Oct 2024 08:46:45 GMT

@ftg

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Can not activate new SIM

Addie15 — Tue, 01 Oct 2024 09:04:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ftg.

Re: Can not activate new SIM

Marc451 — Tue, 01 Oct 2024 09:16:43 GMT

Hi, tried to activate my new sim but I keep getting a message to say that the accounts are already linked - I'm now stuck in a loop!

Can some one please help with this?

Re: Can not activate new SIM

caesarome — Tue, 01 Oct 2024 09:31:12 GMT

@Marc451

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can not activate new SIM

Addie15 — Wed, 02 Oct 2024 07:46:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Marc451.

Re: Can not activate new SIM

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:06:52 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks