topic Re: Old contract still on bill in Sky Mobile

Old contract still on bill

conor678 — Tue, 01 Oct 2024 19:07:19 GMT

So I recently swapped my iPhone 14 for an iPhone 16. The price before was £62 p/m which I had paid for years.

I upgraded to the 16 and the bill increased to £66, which I expected.

Having spoken to sky I was informed that my old iPhone 14 was valued at £420 and the outstanding credit stood at £520, so I owed £100 which I was fine with.

having looked on the app, it now says that I am due to pay £104 for my next bill. It seems the old phone remains on the billing.

I am currently waiting on my returns label to send the old 14 back. Will this reduce the bill to the £66 once the phone has been successfully returned?

i understand that I still owe £100 which is fine, I would rather pay it as a one off payment. My concern is that the £104 is predicted for the next 2 years, which definitely isn't correct as I won't have the old phone.

any help appreciated.

Re: Old contract still on bill

caesarome — Tue, 01 Oct 2024 19:17:13 GMT

You will continue to be billed for the iphone 14 until it has been processed by the company that handles the returns for Sky but once this has been done it will be reflected on your future bills is 2-3 weeks time.

Re: Old contract still on bill

PandJ2020 — Tue, 01 Oct 2024 19:27:16 GMT

As above, billing continues as normal until the return is processed - you won't be out of pocket as the payments are reducing the outstanding balance...

Although the valuation is just that - the actual value will be confirmed after inspection.

Re: Old contract still on bill

conor678 — Tue, 01 Oct 2024 20:11:37 GMT

Thank you both for your answer, it's much appreciated.

one last query, the £100 I still owe, is that taken at the next billing date or is it spread out over the current contract?

Re: Old contract still on bill

PandJ2020 — Tue, 01 Oct 2024 20:23:36 GMT

Any one off payment will be taken (once swap processed) in full on the next available bill.

Re: Old contract still on bill

DavidMor — Tue, 19 Aug 2025 09:30:15 GMT

Like the previous people returned a phone 7/7 and now it's 19/08

they haven't given the credit and continue to bill me for 3 phones

I'm being bounced from pillar to post

this is a rip off and I can't stop my debit as they will affect my credit

made hour upon hour of calls and no one gives a damn

sky I'll be leaving when I've paid phone off

I was suppose to upgrade 2 but no chance

stuck with the replacent paying you for two years Major cowboys