topic Re: Can't view device contract details. in Sky Mobile

Can't view device contract details.

Lorenfaye97 — Mon, 30 Sep 2024 15:54:50 GMT

I am wanting to check how much I have left to pay on my device, but I can't find any details to confirm this. I have tried looking on both the app and my laptop, but the message centre is empty in both.

I have tried to check if I have linked my account, but I don't seem to even have any emails regarding the purchase and contract. Colour me confused!

Re: Can't view device contract details.

caesarome — Mon, 30 Sep 2024 16:08:43 GMT

@Lorenfaye97

To see what is left to pay go to your "My Payments" section here so is this link working for you:

https://www.sky.com/myaccount/mobile/device/x/payments

If not what is happening ?

Re: Can't view device contract details.

Lorenfaye97 — Mon, 30 Sep 2024 17:07:16 GMT

Hi @caesarome,

Thank you for reply, the link you posted redirects me to my homepage for my SIM contract and doesn't show my device 🤔

Re: Can't view device contract details.

caesarome — Mon, 30 Sep 2024 18:26:19 GMT

Have you linked your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Can't view device contract details.

Lorenfaye97 — Mon, 30 Sep 2024 21:58:42 GMT

Yeah, I tried that earlier. It says that it has already been linked, but that was going through an old email sent in 2020, I don't think it was that long ago that I ordered my device... (though that could be me forgetting haha).

I don't seem to even have the emails regarding setting up a contract in the first place, either. I just hope I haven't deleted them!