https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774069#M224223 <P>Casing* sorry not causing&nbsp;</P> Mon, 30 Sep 2024 15:52:28 GMT GemmaBee 2024-09-30T15:52:28Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774066#M224221 <P>Can someone please tell me when you trade in your old phone for a new, what the option for 'phone damage' means what's causing customised or damaged? And what is just damaged? I'm unsure which one to select as my phone isn't it bad conduit. It'm marked but nothing major.&nbsp;</P> Mon, 30 Sep 2024 15:52:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774066#M224221 GemmaBee 2024-09-30T15:52:02Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774069#M224223 <P>Casing* sorry not causing&nbsp;</P> Mon, 30 Sep 2024 15:52:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774069#M224223 GemmaBee 2024-09-30T15:52:28Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774090#M224231 <P>tbh it doesn't really matter - if it isn't significant then I wouldn't list it.</P><P>&nbsp;</P><P>They will inspect the phone and offer accordingly, regardless of what is declared.&nbsp; (The declaration is to assist in the initial estimate of the residual value)</P> Mon, 30 Sep 2024 16:00:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-damage-selection/m-p/4774090#M224231 PandJ2020 2024-09-30T16:00:24Z