topic Re: What does this mean? in Sky Mobile

What does this mean?

Emcintyre — Sun, 29 Sep 2024 21:46:10 GMT

Order confirmation

Emcintyre — Sun, 29 Sep 2024 21:48:49 GMT

I placed an order but received no emails or nothing. In my account nothing is showing up?

Re: Order confirmation

caesarome — Sun, 29 Sep 2024 21:54:28 GMT

Did you order a iphone 16 by any chance ?

Re: What does this mean?

Emcintyre — Sun, 29 Sep 2024 22:11:36 GMT

Yes

Re: What does this mean?

Emcintyre — Sun, 29 Sep 2024 22:28:53 GMT

Can you help with this?

Re: What does this mean?

Emcintyre — Sun, 29 Sep 2024 22:47:20 GMT

Should I re order?

Re: What does this mean?

caesarome — Mon, 30 Sep 2024 08:34:43 GMT

@Emcintyre wrote:

Should I re order?

@Emcintyre

No so what happens when you look here:

https://www.sky.com/ordertracking

Re: What does this mean?

Emcintyre — Mon, 30 Sep 2024 09:17:33 GMT

Just says "contact us to get an update on your order"

Re: What does this mean?

caesarome — Mon, 30 Sep 2024 09:29:23 GMT

If you placed the order yesterday then I would leave it for a further 24 hours then see if your account has updated. The reason being credit checks that are undertaken don't usually take place at the weekend so they might be being undertaken at present hence the delay.

Re: What does this mean?

Emcintyre — Mon, 30 Sep 2024 09:36:37 GMT

I phoned, they said there had been an error so I wouldn't recieve the order or anything 🤷