topic Re: Sim won’t activate in Sky Mobile

Sim won’t activate

Marlaine1 — Thu, 26 Sep 2024 16:44:24 GMT

I have tried several times to activate my new sim only. It keeps asking me to link sky id which I have done several times still no activation!

Re: Sim won’t activate

caesarome — Thu, 26 Sep 2024 18:19:35 GMT

@Marlaine1 wrote:

It keeps asking me to link sky id which I have done several times still no activation!

After linking your account does it say your sim is activating as it isn't clear from what you have said here what is happening ?

Re: Sim won’t activate

Marlaine1 — Thu, 26 Sep 2024 18:59:05 GMT

The message on screen says I'm almost there with activation just need to link sky id account - I complete details to link account, it's says account already linked then it brings me back to same screen asking me to link accounts again -

Re: Sim won’t activate

caesarome — Thu, 26 Sep 2024 19:04:41 GMT

If you want we can alert Sky's messaging team to you post as someone will then contact via here tomorrow about this ?

Re: Sim won’t activate

Marlaine1 — Thu, 26 Sep 2024 19:45:15 GMT

Yes that would be great as I don't know what I'm doing wrong

Re: Sim won’t activate

caesarome — Thu, 26 Sep 2024 20:36:21 GMT

@Marlaine1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Sim won’t activate

Lisa-P1987 — Fri, 27 Sep 2024 08:04:31 GMT

Thanks for escalating this. We’ve sent Marlaine1 an invite to chat.

Re: Sim won’t activate

Rhia-B — Sat, 28 Sep 2024 21:37:45 GMT

I'm having this exact same problem. Was this resolved for you?

Re: Sim won’t activate

caesarome — Sat, 28 Sep 2024 21:40:55 GMT

@Rhia-B

What same problem are you having, is it the linking Sky ID issue ?

Re: Sim won’t activate

Rhia-B — Sat, 28 Sep 2024 23:04:44 GMT

Re: Sim won’t activate

caesarome — Sun, 29 Sep 2024 08:47:14 GMT

@Rhia-B

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sim won’t activate

Greenfingers001 — Sun, 29 Sep 2024 10:02:13 GMT

Thanks for escalating this. We’ve sent @Rhia-B an invite to chat.

Re: Sim won’t activate

Addie15 — Tue, 01 Oct 2024 08:21:46 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sim won’t activate

Lisa-P1987 — Tue, 01 Oct 2024 09:01:18 GMT

We are still looking to help you Rhia-B . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks