topic Re: eSIM won’t activate and now stuck with no phone in Sky Mobile

eSIM won’t activate and now stuck with no phone

Damian1984 — Sat, 28 Sep 2024 20:30:07 GMT

Converted my SIM card to an eSIM. Tried to install and kept getting the error below

Unable to

Activate eSIM

You can try again, or contact your carrier for assistance.

contacted sky who told me how to install the sim, I obviously knew how to do this so it didn't work. The agent said they'd contact me to fix and had no contact. Now I'm stuck with a phone I can't use unless I have WiFi. The code is now invalid and on my account I have the option to request a new eSIM...major problem is they have to send out a confirmation code to my mobile number which obviously is not receiving messages as I don't have a sim 😂.

can anyone help?

Re: eSIM won’t activate and now stuck with no phone

caesarome — Sat, 28 Sep 2024 21:04:17 GMT

Are you able to order a replacement physical sim via here:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

Re: eSIM won’t activate and now stuck with no phone

Damian1984 — Sat, 28 Sep 2024 21:57:34 GMT

No I can't order a physical sim. Bloody annoying. Thank for the reply

Re: eSIM won’t activate and now stuck with no phone

63johnw — Sun, 29 Sep 2024 06:25:12 GMT

Hi @Damian1984 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: eSIM won’t activate and now stuck with no phone

Addie15 — Sun, 29 Sep 2024 08:00:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Damian1984.