topic Re: Pixel 9 pro delivery? in Sky Mobile

Pixel 9 pro delivery?

Kath86 — Sat, 24 Aug 2024 16:13:44 GMT

I've ordered a pixel 9 pro in porcelain, it's still saying that the order is on pre-order, although in the shop it says it's available. I just wondered if anyone else has received thiers yet or knows when they'll be delivered, or if there's something wrong with my account...

Re: Pixel 9 pro delivery?

caesarome — Sat, 24 Aug 2024 16:17:38 GMT

@Kath86

The latest on your order can be found here:

https://www.sky.com/ordertracking

So is this where you see it being set as a pre-order ?

It could be a stock issue because if it is this one you ordered it says delivery is in 4 weeks.

Re: Pixel 9 pro delivery?

Kath86 — Sat, 24 Aug 2024 16:24:24 GMT

Thanks for your reply

No it says this

"You don't have any active orders

It can take a couple of hours for orders or visits to show. Check back later.

But some orders or visits can't be shown here."

The agreement is on my account but it's not been added to my bill yet either. It just says 0

Re: Pixel 9 pro delivery?

caesarome — Sat, 24 Aug 2024 16:32:08 GMT

When did you place the order and then when did you sign the credit agreement because if both were today then you do usually have to give it 24 hours for your account to update and you might have to give it longer as it is the weekend so perhaps check back again from Tuesday onwards as it might have updated by then.

Re: Pixel 9 pro delivery?

Kath86 — Sat, 24 Aug 2024 17:09:20 GMT

It was the 18th

Re: Pixel 9 pro delivery?

caesarome — Sat, 24 Aug 2024 18:15:23 GMT

Was the 18th the day you signed the credit agreement as well ?

Re: Pixel 9 pro delivery?

Kath86 — Sun, 25 Aug 2024 08:59:38 GMT

Yes I did both at the same time, they come hand in hand don't they?

Re: Pixel 9 pro delivery?

caesarome — Sun, 25 Aug 2024 09:06:07 GMT

The order is processed from when the credit agreement is signed and when ordering it then it should have given you an estimated delivery schedule so if it was this one that you ordered it does say there is a wait if 4 weeks plus.

You will not be billed for it until you receive it.

Pixel 9 pro

Ovidiu1993 — Thu, 29 Aug 2024 14:14:23 GMT

Hello, I will like to know when you will start to deliver the new smartphone, because I seen different companies they had next day delivery for Google pixel 9pro

Thanks

Re: Pixel 9 pro

caesarome — Thu, 29 Aug 2024 15:05:57 GMT

@Ovidiu1993

You are not talking to Sky support here as this is a community where customers help each other.

The website here says estimated delivery time is over a month:

https://www.sky.com/shop/mobile/phones/google/google-pixel-9-pro-xl

Re: Pixel 9 pro

zukini — Sun, 01 Sep 2024 15:51:30 GMT

It may not be talking to sky direct but apparently this is the closest we get to sky customer service now. So I'm putting this out there, not for the community to get upset but on the off chance something from sky should actually read this.

I have ordered my phone the delivery says coming soon and yet it's been days without further communication from sky about the order.

Instead of filling up my inbox with spam about new programmes or VIP things I don't want or need. How about a follow up email. Just so it feels like the order hasn't been forgotten or information on the earliest estimated delivery. Most people understand there is a delay but the sheer lack of communication is letting sky down.

Re: Pixel 9 pro

caesarome — Sun, 01 Sep 2024 16:00:29 GMT

You will not get a response from Sky here so keeping an eye on the status of the order to see when it apdates (and it will) is all you can do.

Re: Pixel 9 pro delivery?

CheyneR — Thu, 05 Sep 2024 17:15:55 GMT

I am having the exact same issue. Signed the CCA on 24th and nothing showing up in orders, on the Sky Mobile page it just shows the device as "Currently on back order" but there is no order for me to be able to see/track.

Re: Pixel 9 pro delivery?

Kath86 — Thu, 05 Sep 2024 18:54:27 GMT

Me too, I wouldn't mind if it just told me on the order page or via email that there's a wait for it but to have no information at all is very frustrating, particularly as I pre ordered it. It's not even the XL or the fold for me it's just the 9pro

If you hear anything wouldmyou let me know, and likewise I'll let you know if I get any information.

Re: Pixel 9 pro delivery?

Kath86 — Thu, 05 Sep 2024 20:56:10 GMT

@CheyneR I have just spoken to sky via twitter who looked into my account for me, she said

"The only information I can find is that the pre-order prices finish today and when I'm checking order times, they're showing between 2 and over 4 weeks. I'm really sorry Kathryn but the only thing I can confirm 100% if that your order is still in place"

I'm not sure if that's helpful at all, but I've asked her to flag it up as people waiting need an update!

Re: Pixel 9 pro delivery?

Kath86 — Thu, 05 Sep 2024 21:12:23 GMT

Perhaps if we can all message on twitter/X we might get a bit more joy? They are "@skyuk"

Let me know if you hear anything else

Respectfully @caesarome I'm not sure you're being entirely helpful. I did say it was the Google pixel 9 pro, not the XL, and I was mearly asking if anyone else was in the same boat, i.e. if they have ordered and not had delivery or any tracking information (which evidentially there is). I can also use Google to find out what the current delivery time is if you were tomorder it now. And just waiting isn't the only option you can contact through twitter, Facebook and also call.

Please be careful when posting as you are being quite patronising and it often rubs people up the wrong way

Re: Pixel 9 pro delivery?

caesarome — Thu, 05 Sep 2024 21:28:35 GMT

@Kath86 wrote:

Please be careful when posting as you are being quite patronising and it often rubs people up the wrong way

Not my intention but no matter what you do you will not get the delivery any quicker if the stock is not available...

The delivery timescale for the Pro is 2-3 weeks apparently:

https://www.sky.com/shop/mobile/phones/google/google-pixel-9-pro

Re: Pixel 9 pro delivery?

emm10scott — Wed, 11 Sep 2024 20:11:26 GMT

Surely there must be an expected delivery date for these devices? I ordered and signed the agreement on 15th August. It's been saying delivery is 2-3 weeks, but from when; when I ordered it on 15th August or now? What is frustrating is the offers now are better than they were on Pre-Order.

Re: Pixel 9 pro delivery?

Kath86 — Wed, 11 Sep 2024 21:05:25 GMT

I agree, I've still not had any kind of communication and would love to take the better offer than the per order price

I was hoping to have it for my birthday so I could take some awesome pictures, but it's my birthday tomorrow so 🤷🏻‍♀️

Re: Pixel 9 pro delivery?

Emma+McDonald — Thu, 12 Sep 2024 21:39:14 GMT

Have you received your item yet as I'm still waiting aswel