topic Re: Apple iPhone 16 range now available for pre-order on Sky Mobile in Sky Mobile

Apple iPhone 16 range now available for pre-order on Sky Mobile

KevNewMedia — Mon, 16 Sep 2024 13:20:51 GMT

Hi Everyone

The Apple range is now available to pre-order for everyone.

Some top tips about your order:

Please make sure that you sign your credit agreement, otherwise you will lose your place.
We'll keep you up to date with your order by SMS, so keep an eye out for them. The first message will tell you the earliest date to expect delivery, and we'll message you on the day to advise of delivery.

To Swap your current device for the iPhone 16:

Go to your My Sky account and sign in.
Select the device you want to Swap and Start your upgrade.

For more information on Swap, click here. To find more information and for checking any Piggybank savings that you can make, you can visit this link.

Apple iPhone 16 launch - Did anyone manage to swap?

gjlwishingwell — Fri, 13 Sep 2024 12:29:08 GMT

Gave up trying to complete a swap upgrade to the 16 Pro, Attempts timed out, pages wouldnt load, white screens (via the MySky app).

Couldnt even get the Swap - Start Upgrade to work via Edge

Re: Apple iPhone 16 launch - Did anyone manage to swap?

Wurst1 — Fri, 13 Sep 2024 12:33:54 GMT

Yes managed to sort my swap out fine and placed order, on track for 20th September at the moment.

iPhone delivery dates

Steeeem — Fri, 13 Sep 2024 12:45:52 GMT

Probably the first of many to ask, but do we know when to expect a delivery date for iPhone 16 Pro Max orders? I haven't had ordered an iPhone at launch in years and never via sky, so any rough info is appreciated!

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Ctapp80 — Fri, 13 Sep 2024 13:08:51 GMT

Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.

thanks!

Re: iPhone delivery dates

Daniel0210 — Fri, 13 Sep 2024 13:10:42 GMT

@Steeeem

See the second bullet point by @KevNewMedia above.

Re: iPhone delivery dates

Steeeem — Fri, 13 Sep 2024 13:13:24 GMT

I hadn't seen that, cheers!

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

63johnw — Fri, 13 Sep 2024 13:13:25 GMT

@Ctapp80 wrote:
Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.

thanks!

Hi @Ctapp80 I would call sky as this sounds like you have placed an order for a new phone rather than a swap. Call them on 150.

New iPhone 16 pro max with o2 Sim Card

Kyrar2002 — Fri, 13 Sep 2024 13:18:15 GMT

Hi I’ve just preordered the iPhone 16 pro max and got the free 100mb sim with it however I pay monthly for an o2 SIM card which I want to use I'm my new iPhone 16 pro max. Is this still possible? If so what do I do with the sim that comes with the phone I was thinking of putting it in my iPad that I pay monthly on sky too or it is possible that I don't have to pay monthly for the sky sim at all, I'm just wondering how will sky get in touch with me if I don't use the sky sim.

Re: New iPhone 16 pro max with o2 Sim Card

63johnw — Fri, 13 Sep 2024 13:25:14 GMT

Hi @Kyrar2002 no you don't have to use it, you can use your O2 sim. You can activate it and use in an iPad and top up from your piggybank if you have data there, be aware they will charge for it in 12 months (you can cancel then if you want). Don't activate it if you don't want to use it.

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Person354 — Fri, 13 Sep 2024 13:27:14 GMT

@Ctapp80 I was wondering this myself. got a 15 pro max and I can swap but when I go to put the order in it didn't mention anything regarding my 15 pro max that I'd be swapping. I've held off on ordering for now hoping it's just a website issue not showing the swap!

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Ctapp80 — Fri, 13 Sep 2024 13:36:27 GMT

@Person354 @I just spoke to them on the phone and it had gone through as a new order. Strange as I followed the usual steps for a swap??

They were able to convert it to a swap over the phone though so all sorted now!

Thanks @63johnw

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Person354 — Fri, 13 Sep 2024 13:38:39 GMT

@Ctapp80 Yeah likewise followed the usual steps. At least you've got it sorted!

Might hold off until it is fixed online and shows as a swap on the website, not a new order! 😂

How do I cancel the mobile upgrade I’ve decided I don’t want to upgrade now

MrsR19 — Fri, 13 Sep 2024 13:40:11 GMT

I have just done an upgrade to the new I phone 16. I've decide. I want to cancel. can't find out how to do it

Re: How do I cancel the mobile upgrade I’ve decided I don’t want to upgrade now

Daniel0210 — Fri, 13 Sep 2024 13:43:37 GMT

@MrsR19

You need to call Sky to cancel the order.,

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

GF88 — Fri, 13 Sep 2024 13:59:32 GMT

Everytime i click on sign Credit agreement is redirects back to main sky mobile page

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

TimInTheGym — Fri, 13 Sep 2024 14:32:30 GMT

I've done an order and used 100gb from my piggy bank to bring the price down. The 100gb has left my piggy bank but the order doesn't appear anywhere in my app and I've had no confirmation email. I'm not sure if the order has actually gone through

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

caesarome — Fri, 13 Sep 2024 15:02:55 GMT

@GF88 wrote:

Everytime i click on sign Credit agreement is redirects back to main sky mobile page

@GF88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Cour12679 — Fri, 13 Sep 2024 15:07:40 GMT

The website freezes when I try to order?

Re: Sky mobile. I need to speak to a human

Jacquiwelsh — Fri, 13 Sep 2024 15:11:29 GMT

Hi, I'm trying to upgrade my iPhone but I want the iPhone 16 promax but it won't give me the option