topic Re: Forgot to include return slip in Sky Mobile

Forgot to include return slip

JM2022 — Mon, 05 Aug 2024 12:38:58 GMT

I sent a device back about an hour ago using the label Sky sent to me. I've just noticed in the email it says to 'place this part inside the packaging' - I completely missed this so I went back to the post office and unfortunately the parcel has already been collected.

The information includes the name of the device, IMEI number, Job reference, name and address.

On the shipping label is has my name and address in the 'sender' section. There's also a customer reference number on the label and obviously the IMEI number is on the device packaging itself. The only thing missing is the job reference number.

Would this be enough to identify the return or am I screwed? 😂😭

Re: Forgot to include return slip

caesarome — Mon, 05 Aug 2024 12:44:12 GMT

@JM2022 wrote:

Would this be enough to identify the return or am I screwed?

I would have thought that should be enough as they should only need a name and account number to identify you.

Re: Forgot to include return slip

markrsiwndale — Thu, 26 Sep 2024 12:20:23 GMT

Did the retun get accept ok as I have just done the same thing!

Re: Forgot to include return slip

JM2022 — Thu, 26 Sep 2024 12:24:43 GMT

Yes, everything was fine in the end. It took longer than usual but this could also have been because they were busy. 😊

Re: Forgot to include return slip

markrsiwndale — Thu, 26 Sep 2024 12:25:46 GMT

Phew, was bricking it for a minute, thanks for that.

Re: Forgot to include return slip

Jaques — Fri, 18 Jul 2025 08:28:38 GMT

I am just about to do this, but what 'part' are they talking about? there is nothing to 'click', or download where it says this part??

Re: Forgot to include return slip

JM2022 — Fri, 18 Jul 2025 08:32:46 GMT

The part of the email with the information about your return. Job reference, IMEI, etc... Print that out and put it inside the returns package.