https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768789#M222271 <P>My son lost his phone and the insurance wants an itemised bill which shows the incoming and outgoing. I have called a hundred times they keep sending me the wrong thing.</P> Wed, 25 Sep 2024 21:23:47 GMT Sar11 2024-09-25T21:23:47Z https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768789#M222271 <P>My son lost his phone and the insurance wants an itemised bill which shows the incoming and outgoing. I have called a hundred times they keep sending me the wrong thing.</P> Wed, 25 Sep 2024 21:23:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768789#M222271 Sar11 2024-09-25T21:23:47Z https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768819#M222290 <P>You should be able to download an itemised bill in pdf format here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/bill/tv-broadband-talk" target="_blank">https://www.sky.com/bill/tv-broadband-talk</A></P> Wed, 25 Sep 2024 21:36:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768819#M222290 caesarome 2024-09-25T21:36:05Z https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768914#M222333 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4198397">@Sar11</a>&nbsp;</P> <P>Is it proof of useage they are asking for?<BR /><BR /></P> <P><SPAN>The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.</SPAN></P> <P><SPAN><A href="https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests" target="_blank">https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests</A></SPAN></P> <P><SPAN>It may also be a good idea to register the loss/theft on the Immobilise website <A href="https://www.immobilise.com" target="_blank">https://www.immobilise.com</A></SPAN></P> <P>&nbsp;</P> Thu, 26 Sep 2024 05:02:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4768914#M222333 Daniel0210 2024-09-26T05:02:05Z https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4769404#M222514 <P>They want an itemised which shows the last time the phone was used( incoming and outgoing) calls or messages&nbsp;</P> Thu, 26 Sep 2024 10:24:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-son-lost-his-phone-my-insurance-company-wants-an-itemised-l-have-called-a-hundred-times-but-they/m-p/4769404#M222514 Sar11 2024-09-26T10:24:49Z