https://helpforum.sky.com/t5/Sky-Mobile/Return-my-device/m-p/4768463#M222173 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4198121">@Pjs99rty</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 25 Sep 2024 18:59:04 GMT Daniel0210 2024-09-25T18:59:04Z https://helpforum.sky.com/t5/Sky-Mobile/Return-my-device/m-p/4768453#M222170 Id like to return my device as I ordered the wrong.g colour for daughter Wed, 25 Sep 2024 18:56:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-my-device/m-p/4768453#M222170 Pjs99rty 2024-09-25T18:56:18Z https://helpforum.sky.com/t5/Sky-Mobile/Return-my-device/m-p/4768463#M222173 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4198121">@Pjs99rty</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 25 Sep 2024 18:59:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-my-device/m-p/4768463#M222173 Daniel0210 2024-09-25T18:59:04Z