topic Re: Mobile sim in Sky Mobile

Mobile sim

Douggie75 — Tue, 24 Sep 2024 15:07:15 GMT

I've just moved from Vodafone and received my phone today. I've received a message from Vodafone to say I've requested an puk code to keep my same number ( I haven't done this yet)

however, when I put my new sky SIM card in my sky phone it comes up with Vodafone network. Is this what's meant to happen

Re: Mobile sim

63johnw — Tue, 24 Sep 2024 15:17:30 GMT

Hi @Douggie75 a PUK is used to unlock a phone that's had the wrong pin tried to many times. A PAC is used to transfer a number between networks. If you have activated your sky sim and put it in your phone then it shouldn't be connecting to Vodafone. Are you sure it is ? Is the new phone from sky ?

Re: Mobile sim

Douggie75 — Tue, 24 Sep 2024 19:08:22 GMT

Hi @63johnw sorry your right Pac code is what I meant. It's stepdaughters phone but yes the phone is from sky my better half ordered the phone. My stepdaughter put the new SIM card into the phone she received from sky and it say's Vodafone on the screen.

Re: Mobile sim

63johnw — Tue, 24 Sep 2024 19:10:58 GMT

Sorry @Douggie75 but not sure what to say to help as I have never seen or heard of someone putting a sky sim in a sky supplied phone and Vodafone network showing 🤷‍♂️ it's definitely the sky sim she has in it ?